Interview with Andrea Martin, Globalia’s FreightViewer Coordinator

Andrea Martin is the main point of contact for FreightViewer, she coordinates the Department and is in charge of training Globalia members on the use of this exclusive TMS, assisting them with any doubts plus improving the software based on their feedback and needs. Before joining Globalia, Andrea worked in customer service, acquiring the necessary skills to solve client issues, providing technical support, and gaining a wide range of knowledge in communication. In this interview, Andrea talks about the advantages and new upgrades of Globalia’s exclusive member TMS: FreightViewer.

Q. Could you explain to us a little bit more about FreightViewer?

FreightViewer is a exclusive-member TMS Globalia Logistics Network has developed to offer a digital infrastructure that allows the establishment of an automated data transfer of carrier rates and tariffs. It enhances the accuracy of the quotation while significantly reducing its processing time, from a number of days to less than a minute. To put it simply, it allows members to organize their rates with their local and transport charges on a single platform.

Q. Which do you think are the advantages of FreightViewer?

The main advantage for Globalia members is that FreightViewer will allow them to be at the cutting edge of technology and compete with the stalwarts in the industry by digitalizing the majority of business processes. All data needed for developing a shipment will be stored in the software thus helping the users to come up with an accurate door-to-door quotation and provide immediate service to their customers and generate documents ready to be sent immediately. Additionally, their clients can go almost through all the logistics processes by themselves through the website for customers where different quotes can be compared quickly and easily. Moreover, each customer can be classified into different Client Categories with different mark-ups (profit margin), meaning members can personalize quotes for each customer. And all of these complex services are included in their membership fee, at no additional cost.

Q. Which are the new updates of FreightViewer?

Our aim is to integrate the main co-loader’s buying tariffs on a global scale into FreightViewer. That is why we have signed an agreement with SHIPCO to offer their LCL buying rates online through FreightViewer and we are in the process of negotiating the same with WEBCARGONET which will enable us to upload and update more than 14 million buying airfreight rates to FreightViewer.

We have a partnership with Onus Cargo Services, an insurance broker that offers rates from different insurance companies. This means you can ensure your cargo directly through FreightViewer, saving a lot of time in double typing information. Plus, the idea we have is to reach competitive insurance rates for Globalia members.

Q. How do you think FreightViewer contributes to Globalia members?

Globalia is the first international freight forwarding network with global coverage to launch instant quoting ability for its members.

The technological impact on the logistics sector in the last few years has been considerable, most of the top players in this industry are investing in enhancing their services by implementing a well-rounded digital strategy. That is why Globalia’s management has decided to design a customized software that allows members to interchange business within the network in the easiest and quickest possible way. The main difference with our competitors is the global coverage we offer. Members from more than 120 countries can use our TMS.

Q. What can members do with FreightViewer?

A. They can manage rates, put together personalized quotations, and send them quickly or save them in pdf. They can also follow up with their customers and customize their website. And everything by using a very intuitive platform.

Q. Why do you think technology is so important in the freight forwarders industry

A. The pandemic has brought a very important fact to our attention- Freight Forwarders need to digitalize.  Otherwise, they will fall behind the competition. Over the last year, many new digital freight forwarders like FLEXPORT, FREIGHTOS, FREIGHTHUB, etc. have invested millions in digitization, so now there is no turning back, it’s not the future anymore, it’s the present.

We are one of the very few international freight forwarding networks to successfully cope with the technological changes while providing our members with the opportunity to compete with the largest multinationals and everything is being done through FreightViewer.

 Q. Which do you think that are the main challenges for freight forwarders to digitalize their platforms?

A. The main problem is the huge amount of information managed in one single shipment, also, the volatility of the market is an important problem. But I think there is a new market emerging with a new customer type that is much more impatient and demanding than before. So, there is no other option, freight forwarders need to go a step further in this business and try new features such as FreightViewer. With the help of technology, some of the main issues faced day by day by a freight forwarder can be minimized, and their services can be optimized. Nonetheless, we should never forget that personal contact is extremely important in this industry-  technology will never replace this contact but it will help to improve customer service.

Interview with Pablo Fornos from Globalia Madrid

“We believe that the key to success in this industry is the customer. We need to establish a rapport with the client via trust and transparency. Transparency is a key element since your client needs to be aware of all the operations at every stage of the movement of cargo.”

This week we are publishing an interview with Pablo Fornos, the Supervisor of the Air Freight Department of Visa Global Logistics, Globalia member in Madrid, Spain. In this interview, he talks about his company and its history, the challenges of freight forwarders during the pandemic, and the importance of digitization among other things.

Q. When and how did you start in the freight forwarding industry?
A. Our company was formed back in 1982 with the objective of offering personalized logistical solutions for our clients. We realized that there was a high demand for luxury merchandise like cars or works of art coming from Italy which required special logistical and transport solutions that most companies in the industry were not capable of offering. This is what prompted us to start offering specialized services that these operations require.

Q. Could you tell us a bit about the history of your company?
A. Our Madrid office was opened in 2019 from where we offer a specialized service for perishable goods as well as project cargo services with a proficient team qualified to handle these types of products.

Q. What distinguishes you from other freight forwarders in the industry?
A. What distinguishes us from our competitors is the personal touch with comes with our services as well as the transparency we offer via track and trace systems. Our second distinguishing factor is our specialization in high-value, sensitive, and perishable shipments and our years of experience in handling these types of products.

Q. What according to you are the keys to success in our industry?
A. We believe that the key to success in this industry is the customer. We need to establish a rapport with the client via trust and transparency. Transparency is a key element since your client needs to be aware of all the operations at every stage of the movement of cargo. I believe that digitization is equally important because it allows us to offer transparency and instant data to our clients allowing them to locate their shipment, and know its status.

“We ensure environmental sustainability not just in our daily operations but also in the way we structure our work, with more efficient means, clean fuels, modern tools, work flexibility, and adaptability to the hourly needs of the different agents around the world.”

Q. Which are the biggest challenges for freight forwarders in your country at the moment?
A. Right now the most important challenge facing the sector is the COVID-19 crisis. Considering the fact that around 90% of merchandise is moved in the belly hold of passenger flights, it is easy to understand why the grounding of numerous passenger planes all over the world has led to reduced air cargo space during a time of high demand for essential items. Another challenge for freight forwarders is undoubtedly digitization. Digitization will simplify and quicken all the stages of operation while the elimination of paperwork for customs or AWB will ensure lowered cost and more agile services. Moreover, we also have to consider the challenges in developing environmentally sustainable logistics.

Q. How the freight forwarders are dealing with these challenges?

A. I think that the logistics industry is making integrated efforts and trying to go ahead with digitization and restructuring of their operations in a bid to become more efficient.

Q. How will Visa Global deal with these challenges?
A. With regard to the COVID-19 crisis, we are strictly observing all the safety precautions and constantly adapting and innovating to serve all our clients and agents through remote work and with the strictest security measures whenever physical presence is called for. As for digitization, we strongly believe that investment in this regard is absolutely important because the future is already here. Technologies such as blockchain or Artificial Intelligence are here to stay and at Visa Global Logistics we know that we have to be at the forefront of these innovations to provide quality services to our clients. As for environmental awareness, we ensure environmental sustainability not just in our daily operations but also in the way we structure our work, with more efficient means, clean fuels, modern tools, work flexibility, and adaptability.

Globalia members with shipments to/from Madrid, Spain, are invited to get in touch with their professional team.

Interview with Neena Gupta, the Agent Coordinator Assistant of Globalia Logistics Network

“We always encourage members to refer their trustworthy agents in order to be able to obtain a discount on their membership under Globalia’s referral program.”

Neena is the main point of contact for Globalia members daily. Her work consists of assisting members with any questions or problems they might have and ensuring that the work of our Agent Coordination Team is of the highest standards. Before joining Globalia, Neena worked in the teaching sector as an English teacher for four years. She also worked as a part-time translator for a well-known enterprise, a job that provided her with immense experience in the communication sector.

In this interview Neena talks about her experiences with Globalia members, the benefits of GLB’s referral programme, the importance of FreightViewer and significant tips about how to avoid getting scammed online.

Q. How has been your experience working with the Globalia team so far?
A.  It has been a really good experience. I am learning a lot from the members and I am looking forward to assisting them in the best way possible, whatever the issue.

Q. Why do you think attending the Annual Meeting is important for the agents?
A. Forging a collaborative and profitable relationship with the partners is one of the keys in our sector and the Annual Meetings are absolutely crucial in this regard. Most of the agents who have attended the Meetings say that they have increased their business volume and created a long-term business relationship with their partners.

Q. How can Globalia’s referral programme be beneficial for the agents?
A. Existing members who refer another agent, who eventually becomes a part of our network, have a lot of gain from our referral programme. We always encourage members to refer their trustworthy agents in order to be able to obtain a discount on their membership. To begin with, the referring agent gets a 25% discount on their upcoming annual membership fee. Moreover, when members refer more than one agent they get a maximum of 4 discounts (of 25%) applicable for each new agent meaning that they stand a chance of paying zero membership fees for the coming year!

Q. Which are the most common points of contention between agents and how can it be resolved?
A. The commonest point of contention among members is invariably related to ‘who’s responsible for paying the bank fees.’ This eventually leads to intense debates as both parties believe they are in the right. However, the answer to this is very precise. The Rules and Procedures that have been agreed to by all the network members clearly state that: “All invoice payments will be made by bank transfer. All bank fees will be paid by the member ordering the transfer.” This is undoubtedly the fairest solution that all members need to bear in mind.

Q. Do you get complaints from members regarding scam emails? How are you coping with this problem?
A. Yes, scam emails are a persistent threat in the age of digital communications. Members have notified us about receiving payment related email from another member in which they were asked to make the payment to the new bank details provided. It goes without saying that, such emails are sent by scammers and not by any member of our network. This is why we always urge our members to verify the bank details of their partner to whom they are supposed to make a payment by talking to them directly over the phone.

Q. Why do you think it’s important for the agents to interact on social media?
A. I would always suggest agents to add their fellow members on their social media pages and interact with their posts whenever possible. Liking and sharing your partner’s post will encourage them to do the same which will indeed have a positive impact on your visibility. Moreover, it also keeps you updated about the recent goings-on in your partner’s organization.

“Liking and sharing your partner’s post will encourage them to do the same which will indeed have a positive impact on your visibility. Moreover, it also keeps you updated about the recent goings-on in your partner’s organization.”  

Q. How’s the new tool FreightViewer helping the Globalia agents?
A. As attested by many of our members, the FreightViewer has helped to ease the workload of our agents by allowing them to digitize their businesses and offer accurate and personalized quotations to their partners and clients instantly. This game-changing tool is available for free for all our network members and the FreightViewer team is working round the clock to update and enhance the features of the software.

Q. Which is the most common question you get asked regarding the use of FreightViewer?
A. Agents often call us to find out who have access to their rates. It needs to be mentioned that we do not make available the rates of our agents to their competitors in their country. FreightViewer makes daily tasks of our agents easier without creating any discord between the network members. Moreover, members can also decide which of their customers will be able to access their FreightViewer webpage. The choice is always theirs!

GLB agent in Dubai describes FreightViewer as a useful marketing and sales tool for members

After the launch of Globalia’s Transport Management Software, FreightViewer Department has been receiving plenty of applications from members to test the software and suggest its improvements. Mr. Julian Wolff, logistics consultant of Cargotrans, our GLB member in Dubai, has been collaborating with FreightViewer Department and is now willing to start to work with FreightViewer

Mr. Julian states: “FreightViewer is a nice online tool to look up rates. It has an easy and user-friendly interface. Whoever has worked in freight forwarding before is able to use it without any problems” After testing FCL, Air, local and transport rates; Mr. Wolff’s opinion is that it’s very easy to enter and find rates throughout FreightViewer. Additionally, he comments that it is important to take into account that FreightViewer can be used directly with local customers: “FreightViewer can be used for local clients as well, […] each agent can implement it and create an advantage and benefit for their own direct customers”

Finally, our GLB member encourages all agents to use the software to create a database available for members and customers 24/7, Mr Julian says: “ I  encourage everyone from the Globalia network to use it because it will help to create a huge database from which all members benefit. Being able to find rates 24/7 from any place around the world within minutes helps to win more business. The more agents we have using it, the better it gets”

FreightViewer Department will be happy to assist you if you may need any assistance with the use of FreightViewer or would like to know more about the system, contact amartin@globalialogisticsnetwork.com, we will be happy to assist you. Additionally, from now on, FreightViewer’s team will also share with members our latest news through FacebookTwitterLinkedin and QQ

Interview with Maria de Magalhães Albuquerque from ETE Logistica, S.A

“The keys in this sector are the constant improvement of procedures, making sure that the information provided to the customers is always updated, and the proper management of internal resources by constantly training the employees while attracting new talents.”

We recently did an interview with Maria de Magalhães Albuquerque the Sea Freight Supervisor of ETE Logistica, S.A, the Globalia member in Porto and Lisbon, Portugal. In this interview, she touches upon the strong points of her company, the technological challenges faced by freight forwarders, and the advantages of becoming a Globalia member among several other things.


Q. Can you tell us a little about the history of ETE Logistica?
A. ETE Logistica was created back in 2008 and is a part of Grupo ETE which is the largest Portuguese player in the maritime sector offering services in 6 main areas – port operations, inland water transportation, shipping, shipping agents, logistics operations, naval engineering, and shipbuilding and repair.

Q. What distinguishes ETE Logistica from other freight forwarders in your city?
A. We have been offering specialized, competitive and customer-oriented services to our clients, thanks to our wide competencies in maritime, road and air operations.

Q. What has been the greatest success of your team so far? How did you handle it?
A. Our most successful shipment consisted of a cargo of breakwater pontoons, the value of which was estimated at 200 000€. This shipment was successfully handled and coordinated by our 2 offices in Portugal.

Q. What according to you are the main technological challenges facing freight forwarders at the moment? How important is technology for the industry?
A. The biggest technological challenge we are facing revolves around the implementation of a computer program which serves both the operations and the sales department so as to keep all the info online and up to date. Technology plays a major role in the dissemination of information between departments as well as with the customers. In today’s fast-paced times it is absolutely essential that our clients be informed about the exact location of their cargo at any given time. Although this is a rather ambitious plan, I am sure it will be possible in the near future.

Q. What are the main advantages of operating from Portugal? Are there any challenges facing your country at this moment?
A. Geographically our country is strategically located with privileged access to the Mediterranean and Northern Europe (by sea, land, and rail), North and South America, the entire African continent, as well as the Middle East and the Far East. The greatest challenge for our country is to upgrade its outdated railway network which connects Portugal to other European countries. Moreover, we also need to increase the capacity of the ports in various parts of Portugal.



‘The advantage of being a part of Globalia is the exchanging of shipments with other agents which allows us to win more businesses with better competitive values for our customers.’
                                  

Q. From your own experience, which are the keys to success in the freight forwarding industry?
A. The keys to the success of a freight forwarder are the constant improvement of procedures, making sure that the information provided to the customers are always updated, and the proper management of internal resources especially in the area of employees. Freight forwarders need to constantly train the employees while attracting new talents to this sector and allow the new recruits to interact and work with the seniors so as to foster a synergy that will contribute to the sustainable growth of the company.

Q. What is your impression about our Annual Meetings?
A. The Annual Meetings allow the agents to meet face to face, exchange experiences, share ideas and develop contacts. The informal and relaxed environment of the meetings fosters empathy, strengthens ties, and helps us grow our business.

Q. How did you hear about Globalia? Which advantages do you see in the network?
A. We got to know about Globalia through a with collaborator. Globalia was presented to us as an asset for the development and growth of our client portfolio. The advantage of being a part of Globalia is the exchanging of shipments with other agents which allows us to win more businesses with more competitive values for our customers. Another benefit is that we can have representation in so many different locations of local agents which allows us to offer a dedicated door-to-door service. The exchange of shipments is beneficial for the entire network of agents a point that differentiates us from our competitors.

Q. Tell us a funny story about a curious shipment you’ve recently handled.
A. In the process of importing a bulk seed container, I had a funny situation with the Lisbon Customs. The container had been selected for a physical inspection I.e. opening doors for physical cargo verification. I had to go to customs to talk to the inspector because if he opened the doors, the seeds would surely fall on him! Of course, he cancelled the inspection and ordered the container out.

Q. Where do you see your company in 10 years?
A. With the entry of the new CEO and the implementation of her restructuring plan, the focus is now on the growth of air, sea, and road cargo with greater investment in sales and customer service. With the help of our partners in Globalia, we believe that in 10 years our team will undoubtedly be an internationally recognized forwarder. 

Globalia invites its members with shipment to/from Porto and Lisbon to get in touch with their competent team.

Interview with Globalia Munich

“Talking to our network partners and discussing a business deal over phone or emails are never enough. The Annual Meetings give us the much needed personal touch which is so important for building a constructive business relationship.”

Last week we interviewed Mr. Zehentbauer, Managing Director of Airfreight Express Global GMBH, Globalia member in Munich, Germany, who tells us about his company, his experiences in the industry and much more.

Q. Can you tell us a little about the history of Airfreight?
A. Our company was founded back in May 2007 by three shareholders. Our objective was to provide customized logistics services at a very reasonable pricing and for more than a decade, we have managed to do the same with utmost dedication.

Q. What distinguishes Airfreight from other freight forwarders in your city?
A. Airfreight Global is a medium sized company which comes with a solid global presence. One of the most distinguishing factors about our team is that we offer tailor-made services 24/7 which meet all the requirements of our customers and are available at a rock bottom price.

Q. What has been your greatest success so far?
A. Our greatest success has been to survive the stiff competition in all these years while working right from day one without any credit from any bank in the world!

Q. Which is the most difficult shipment your team had to deliver? How did you handle it?
A. In 2008, we handled a missile warhead which was transported from Germany via Amsterdam to Tehran. This had been one of the most remarkable as well as challenging shipments moved by our team.

Q. How did you hear about Globalia?
A. I received a mailer from Globalia and that is how I first heard about your network. When we saw that Globalia allows only one member per city, we immediately decided to join. The exclusivity of members is one of the major reasons which prompted us to join this network.

Q. What do you think are the benefits of attending our Annual Meetings?
A. Talking to our network partners and discussing a business deal over phone or emails are never enough. Meeting the network members face to face is one of the most important advantages of attending the Annual Meetings. The Annual Meetings give us the much needed personal touch which is so important for building a constructive business relationship.

Q. What are the main technological challenges facing freight forwarders at the moment? How important is technology for the industry?
A. E-commerce, e-AWB, 4PL, and specialized logistics software are now an integral component of the supply chain industry. The multinationals are making the best use of technology and in order to survive the competition we constantly need to innovate, improve and keep pace with the technological advancements. Otherwise, we will lose out at the end of the day.

Q. What are the advantages of operating from Germany? Are there any challenges facing your country at this moment?
A. The strong economic situation in Germany is one of our major advantages but, at the same time, maintaining this high level is also of one of our challenges. Additionally, dealing with Brexit and figuring out the economic consequences is going to be a rather challenging task.

Q. From your own experience, which are the keys to success in the freight forwarding industry?
A. One needs to be sensitive about the needs of the clients. A freight forwarder needs to feel the problems faced by the customers and come up with an ideal solution. This can be the basis of a long lasting relationship with your customers.

     ‘‘E-commerce, e-AWB, 4PL, and specialized logistics software  are now an integral component of the supply chain industry. The multinationals are making the best
use of technology and in order to
survive the competition we constantly need to innovate, improve and keep pace with the technological advancements.”
 
            

Q. Tell us a funny story or an anecdote about a curious shipment you have handled?
A. I can remember one funny story which was really annoying for our client. We were waiting at Munich for a big shipment which was supposed to be sent from London. Even after 3 attempts, the shipment was not loaded into the airplane and we didn’t know what to do next. However, we finally laid our hands on the shipment which was sent as a general cargo shipment within just 2 hours!

Q. Where do you see your company in 10 years?
A. We have come a long way in the last 10 years. In another 10 years, we want to see ourselves as one of the most competent logistics service providers in Germany. Globalia members with shipments to/from Munich, Germany, are invited to get in touch with their professional team. 

“Freight forwarding is a global business, which requires us to focus on strong partnership ties and collaborate as a solid team.” Interview with Globalia Madrid

This week we had an interview with Mr. Valeriano Garcia – CEO Globalia member in Madrid, who talks about his company and the challenges facing the freight forwarding industry.


Q. When and how did you get into the freight forwarding industry?
A. I started my career in the freight forwarding industry since June 1991.

Q. Can you tell us a little about ELS GROUP’ history?
A. ELS is a privately owned logistics company which was founded in Saudi Arabia in January 2012. Our company has very quickly evolved into a premier provider of freight forwarding, distribution and warehousing services. The core focus of our organization is to provide our clients with cost-effective and high-tech solutions for their complicated supply chain requirements.

Q. What distinguishes ELS GROUP from other freight forwarders in your city?
A. Our area of specialization is international transport and multi-modal transport and service. We have been offering complete traffic management services by identifying and evaluating the requirements of the shipper and designing customized shipping programs by making use of the most effective modes of transportation. We provide our clients with a range of logistical services, which include customs clearance, warehousing, distribution, technological services, specialized services for the automotive industry, tailor-made services and much more.
Our culture at ELS is marked by a robust “can do it” attitude- on which we count on for resolving challenging issues, carrying out our daily tasks and for coming up with creative solutions for our clients and partners.

Q. How is ELS GROUP dealing with their daily challenges?
A. Freight forwarding is a global business, which requires us to focus on strong partnership ties between independent freight forwarders and collaborate on more projects as a solid team. However, most freight forwarders fail to grasp the importance of cooperation and teamwork, which is precisely why they miss out on some of the most lucrative business opportunities.

Q. How could the freight forwarding industry improve?
A. Independent freight forwarders need to become part of a network and stay connected with each other, just like the multinational freight forwarders do.

Q. How is ELS GROUP dealing with their daily challenges?
A. Enhancing our IT system and working tirelessly to improve our work relations with the members helps us to get more projects and improve our company’s presence. We believe that teamwork with our partners in various parts of the world is something which can greatly boost our company’s profile.

Q. What attracted you most about Globalia Logistics Network?
A. Some of the factors that convinced us to join Globalia are the global coverage of the network, its reliability and of course the fact that only quality freight forwarders make it to this network.

Q. What would be the most significant shipment your team has handled?
A. Our most significant shipment so far has been the transportation of 4.5 metric tons of IMO mineral to China in a single shipment.

Q. What were the challenges with this shipment?
A. Liaising with the port authorities, road authorities, arranging for permits and licenses and negotiating with the carriers for obtaining equipment space within a very tight frame of time proved to be quite a challenge. Consolidated teamwork and our perfect relationship with the carriers, custom and port authorities are some of the factors which allowed us to execute this challenging project with considerable ease.

Q. Where do you see ELS GROUP in 10 years?
A. For the ELS team, the sky is the limit. In 10 years we will be as high as our efforts can drive us.

“The freight forwarding industry is expected to go through loads of major digitization changes in the coming years and we must be ready”. Interview with Globalia Shanghai

This week we interviewed Jason Yu, from Shanghai Multiplex Concept Intl Freight Forwarding Co. Ltd, Globalia member in Shanghai, who told us in detail about their company and how they are striving to keep ahead of the competition.

Q. Can you tell us a little about Shanghai Multiplex’ history?

A. Our company was established in 2006, and since then we have been providing all kinds of international logistics services including air, sea and road freight, custom clearance, import, export, warehousing, door to door deliveries and much more. No matter if the consignments are large project cargo requiring chartered/heavy lift transport or time-critical products where service failure can be critical, we are here to provide our clients with access to all the expertise they might need.

Q. Why did you decide to become a freight forwarder, and how did you get into the industry?

A. While in university, I did my majors in logistics management and after completing the course I worked at an airport terminal for 5 years. This was when I thought about starting my own logistics company which would offer prompt and creative logistics solutions for the clients and since then I have been working for Shanghai Multiplex.

Q. What do you enjoy most about being a freight forwarder?

A. Freight forwarding is one of those jobs which involve a lot of brainwork and coordination. The day to day challenges in the freight forwarding industry is something which always keeps me interested in my job. Some of the aspects about the job which I like to work on typically involve coordination and negotiation with shippers, shipping lines, truck companies and customs brokers for coming

Q. What distinguishes Shanghai Multiplex from other freight forwarders in your city?

A. A few things which distinguish us from our competitors are our long years of experience, flexible handling capability, prompt and effective solutions for the most complex shipping needs and the ability to always adapt our services according to our customer’s needs. 

Q. What are the main challenges facing freight forwarders in your country at the moment? How are you dealing with them?

A. One of the major challenges faced by freight forwarders in Shanghai is fierce market competition. We are coping with this challenge by providing the best and most cost-effective services, and by responding promptly to our customer’s requirement. We strive to provide all our customers – large and small, with world-class levels of support, care and commitment. Our ‘customer first’ policy surely helps us to stay ahead in the competition.

Q. What most attracted you to Globalia Logistics Network?

A. The territorial exclusivity of Globalia members, the prospect of collaboration and the yearly meetings are some of the things which attracted us most to your network

Q. How did Globalia’s 1st Annual Meeting benefit Shanghai Multiplex?

A. The 1’st yearly meeting of Globalia agents went way better than we expected. It provided us an opportunity to know our partners more closely and gave us the confidence to collaborate with professional and reliable agents from all around the world.

Q. Where do you see your company in 10 years?

A. The freight forwarding industry is expected to go through loads of major changes in the coming years, most of which would involve automation and digitization. Electronic transactions are sure to develop step by step and a time will come when the shipper might book space, arrange trucks and go for custom clearance services online. Therefore, we as traditional logistics service provider must also be ready with digitized and value-added services which would be suitable for all kind of customer requirements.

Interview with Globalia Mumbai

This week we spoke to Globalia member in Mumbai, Mahesh Mehta, Director of Magnum Cargo, who tells us a little bit about their company and projects and how they established themselves as a pioneer in the freight forwarding industry.

Q. How did you get into the freight forwarding industry?
A.It was in 1987 that we started to work with one of the local freight forwarding companies and then subsequently after two years we started our own company in 1989.

Q. What distinguishes MAGNUM CARGO from other freight forwarders in your city?
A. One of our major distinguishing features is our operational excellence and our strong foothold in pharmaceutical products of all kinds. We understand that customer’s products are much more valuable than just a cargo for their buyers. A specialist in medical logistics, Magnum Cargo has a trained staff for handling cool chain pharmaceutical products with expertise in re-packing, re-icing, and data logger reading.

Q. What are the main challenges facing freight forwarders in your country at the moment? A. Infrastructure is one of the biggest challenges faced by the Indian freight forwarder and logistics sector and has been a major deterrent to its growth. Due to the infrastructural bottlenecks, costs per transaction in Indian logistics sector are very much high compared to those in the developed markets.

Q. How is Magnum Cargo dealing with these challenges on a daily basis?
A. We aim to combat these regular challenges by means of advance planning, partnering with the right vendors, and regular communications with all the stakeholders for further improvement and development.

Q. How did you know Globalia Logistics Network? What attracted most about Globalia?
A. What drew us to Globalia is the fact that it is a network of high caliber freight forwarders with reliability and financially secured partners.

Q. What would be the most significant shipment your team has handled?
A. We were contacted by our client (representative of a religious community) when most of the big multinational global brands failed to meet their requirements and pulled backed one after the other. At first, the task seemed a simple case of handling 4.5 tons of airfreight shipment from AMD to ANR airport. It was an idol of God made up of marble and studded with gold and semi-precious stones. The idol was to be sent to Antwerp for the inauguration of a community temple in Antwerp.

Q. What would be the most difficult shipment your team has handled to date? How did you handle it?
A. The set of requirements of the customer (which are listed below) had been a major challenge and handling the shipment was a daunting task which put the confidence of many big players in the doldrums.
– Aircraft should not have any female on board ( passenger, crew, pilot & copilot)
– Non- Veg should not be served in aircraft
– Alcohol should not be served in aircraft
– Aircraft should not carry any animal live or frozen
– Idol should not get touched by hands to avoid negativity and impurity
– Cargo should reach the destination within a week’s time
Considering the requirements, we suggested a charter aircraft but it was nearly impossible to arrange for a charter aircraft within such a short notice and we had to think of other alternatives. We finally zeroed in on EY. They agreed to operate a charter aircraft but a small aircraft couldn’t be arranged. They could only arrange B-747F having a payload of 100 tons. Wow! 100 tons aircraft for 4.5 Tons normal cargo!

Q. Could you tell us any anecdote which happened while managing this shipment?
A. Even though the cargo was not odd sized after the final packing, it could not go through the screening machine and required a mandatory hand check. As already mentioned before one of the pre-requisites of the client was that the idol shouldn’t get touched by hands. Last minute praying and brainstorming by our team standing at the airport was really an experience in itself. Within 30-45 minutes our team arranged for 5 priests to enter the screening area after getting permission from the airport authority. The priests are the only ones who are allowed to touch the idol. So we made them remove the idol from the package and ensured that the security staff checks the complete package and idol without touching it. Once the security check was completed the priests started chanting and sprinkled holy water on the idol to remove all the negativity and impurities and the package was re-packed. The job was completed in a weeks’ time as per the deadline set by the customer!

Q. How do you see Magnum Cargo in 10 years?
A. We aspire to position our self with Global players in terms of volume, global presence and technology. We have already invested in USA and Mauritius by starting our own office and facilities and expansion plans are to start in other regions too.

“As long as there is trading, there will be a constant need for freight forwarders”. Interview with Globalia Tema/Accra

This week we spoke to Globalia member in Tema and Accra, Joseph Biney, CEO of BAJ Freight who tells us about the origins of the company and how they established themselves as a pioneer in the freight forwarding industry of Ghana.

Q. Can you tell us a little more of Baj Freight?
A. BAJ is the acronym for Bart, Ato and Joe. The name BAJ is simply a constant reminder of the hard work of our employees under the skillful management of Mr. Joseph K. Biney, Ato Quagrine and Fred Bart Simpson whose collaboration dates back to thirty-two years ago when they met as employees of Relebo Lines Limited.

Q. When did you decide to become a freight forwarder and how did you get into the industry?
A.I think as long as there is trading, there would be a constant need for freight forwarders. Hence, I thought of my profession as a calling to this need.

Q. What distinguishes BAJ FREIGHT from other freight forwarders in your city?
A. What distinguishes us from other forwarders is that BAJ is a pacesetter in the industry. We seek to get involved in a series of industry pilot programmes and developmental corporate social responsibilities such as the BAJ Freight junior Tennis League.

Q. What has been your greatest success so far?
A. BAJ is the first Local Company to be licensed by the Ghana Nuclear Regulatory Authority to safely transport radioactive cargo to and From Ghana and neighbouring countries for key clients such as Newmont, Schlumberger amongst others. Our company has won:
– 2014, 2015 and 2016.- Oil & Gas Logistics company of the year
– 2014.- First Western Regional Business and Financial Service Excellence Awards
– 2015 & 2016.- Best Freight Forwarding Company & Logistics Company of the year
– 2015.- Customs House Agents Awards(for the third highest revenue collected for Ghana Revenue Authority)
– 2017.- Haulage Company of the year

Q. How did you hear about Globalia? What most attracted you to us?
A. Globalia was recommended by some of my partners in the other freight network associations. BAJ rarely had partners in the areas your members were located hence I felt the need to be a part.

Q. What’s the biggest difficulty in dealing with suppliers/factories?
A. The problem had always been price undercutting, high rates, lack of proper industry information and time constraints.

Q. What are the main challenges facing freight forwarders in your country at the moment? How are you dealing with them?
A. Ghana has a high influx of freight forwarders who still practice the old ways of buying and selling freight. Added to this is the frequent price undercutting by other forwarders with less consideration on the cost implication. BAJ has invested in technologies which would allow our clients to track their cargo progress and status. We are currently emphasizing on having a personal interaction with clients to lay more emphasis on quality of service and not accept undercut prices

Q. What would be the most difficult shipment your team has handled to date? How did you handle it?
A.We handled an out of gauge 8.5m exhaust funnel for a thermal plant project where we had to pass under three high tension low hanging poles which connected Ghana, Togo and Cote d’Iovire within 15 minutes. Honestly, I thought this was going to be impossible but we requested the concerned authorities to disconnect the poles one after the other for the funnel to pass and then reconnect the power.

Q. Tell us a funny story about a curious shipment you have handled.
A. A client engaged BAJ for services relating to customs clearance of general goods. Having communicated the ETA of the Vessel to the client, there was an unfortunate incident which delayed the vessel arrival hence the ETA kept changing. After three communication of ETA change, I got to my office, to find our client with a pillow and mattress saying that he will not leave until we confirm that the vessel had arrived. Fortunately for me, that very day, I received an email from the shipping line saying that the vessel had berthed.

Q. How do you see BAJ Freight in 10 years?
A. Within 10 years we aim to be one of the top three logistics company in West Africa, using the most sophisticated technologies and implementing global standards in freight forwarding.