Interview with Globalia Geneva

Getting to know Multi-Douane Services

MULTI-DOUANE SERVICES is one the Globalia’s Founding Members and represents the network in Geneva. MULTI-DOUANE SERVICES was founded in 2001 by Gérard Doutaz, a specialist in customs and former forwarder since 1981. Specialised in customs clearances of living animals and vegetables subjected to the new rules of imports, Multi-Doune Services offers a fast service of deliveries for Geneva and all of Switzerland. Today we have sat down with Gérard Doutaz, Managing Director of MULTI-DOUNE SERVICES, to find out more about their successes and challenges

Q. When and how did you get into the freight forwarding industry?
A. I began working as a freight forwarder in 1981 in Vevey, Switzerland. In 1984 I then went to train and gain further experience by working in several companies in Geneva.
Q. Can you tell us a little of the history of Multi-Douane Services?
A. In 1988 I created my first company, which I ran until 2000. In 2001 Multi-Douane Services was launched, which has gone from strength to strength to this day.
Q. What distinguishes Multi-Douane from other freight forwarders in your city? 
A. From the outset, Multi-Douane Services has been a customs agency specialising in importing mainly for freight forwarders in Switzerland. However, over the years we have also developed export and international transport, which is why we joined GLOBALIA this year.
Q. What would be the most significant shipment your team has handled?
A. Well, one our specialisations is importing live animals, as we are approved by the Swiss Veterinary Office – we are one of the only ones at Geneva airport who are, in fact. We once imported a Komodo dragon for a zoo (photo) as well as group of dogs from Romania (photo).

Q. What challenges do you foresee in the near future?
A. Currently we are developing a customs service for luxury vehicles, so we are looking forward to all the challenges this area will bring.

 Q. Where do you see Multi-Douane in 10 years?
A. To answer your question, you know, in 10 years I will be retired! However, I have every confidence that my successors will be managing the company and building on our legacy.