Interview with Neena Gupta, the Agent Coordinator Assistant of Globalia Logistics Network

“We always encourage members to refer their trustworthy agents in order to be able to obtain a discount on their membership under Globalia’s referral program.”

Neena is the main point of contact for Globalia members daily. Her work consists of assisting members with any questions or problems they might have and ensuring that the work of our Agent Coordination Team is of the highest standards. Before joining Globalia, Neena worked in the teaching sector as an English teacher for four years. She also worked as a part-time translator for a well-known enterprise, a job that provided her with immense experience in the communication sector.

In this interview Neena talks about her experiences with Globalia members, the benefits of GLB’s referral programme, the importance of FreightViewer and significant tips about how to avoid getting scammed online.

Q. How has been your experience working with the Globalia team so far?
A.  It has been a really good experience. I am learning a lot from the members and I am looking forward to assisting them in the best way possible, whatever the issue.

Q. Why do you think attending the Annual Meeting is important for the agents?
A. Forging a collaborative and profitable relationship with the partners is one of the keys in our sector and the Annual Meetings are absolutely crucial in this regard. Most of the agents who have attended the Meetings say that they have increased their business volume and created a long-term business relationship with their partners.

Q. How can Globalia’s referral programme be beneficial for the agents?
A. Existing members who refer another agent, who eventually becomes a part of our network, have a lot of gain from our referral programme. We always encourage members to refer their trustworthy agents in order to be able to obtain a discount on their membership. To begin with, the referring agent gets a 25% discount on their upcoming annual membership fee. Moreover, when members refer more than one agent they get a maximum of 4 discounts (of 25%) applicable for each new agent meaning that they stand a chance of paying zero membership fees for the coming year!

Q. Which are the most common points of contention between agents and how can it be resolved?
A. The commonest point of contention among members is invariably related to ‘who’s responsible for paying the bank fees.’ This eventually leads to intense debates as both parties believe they are in the right. However, the answer to this is very precise. The Rules and Procedures that have been agreed to by all the network members clearly state that: “All invoice payments will be made by bank transfer. All bank fees will be paid by the member ordering the transfer.” This is undoubtedly the fairest solution that all members need to bear in mind.

Q. Do you get complaints from members regarding scam emails? How are you coping with this problem?
A. Yes, scam emails are a persistent threat in the age of digital communications. Members have notified us about receiving payment related email from another member in which they were asked to make the payment to the new bank details provided. It goes without saying that, such emails are sent by scammers and not by any member of our network. This is why we always urge our members to verify the bank details of their partner to whom they are supposed to make a payment by talking to them directly over the phone.

Q. Why do you think it’s important for the agents to interact on social media?
A. I would always suggest agents to add their fellow members on their social media pages and interact with their posts whenever possible. Liking and sharing your partner’s post will encourage them to do the same which will indeed have a positive impact on your visibility. Moreover, it also keeps you updated about the recent goings-on in your partner’s organization.

“Liking and sharing your partner’s post will encourage them to do the same which will indeed have a positive impact on your visibility. Moreover, it also keeps you updated about the recent goings-on in your partner’s organization.”  

Q. How’s the new tool FreightViewer helping the Globalia agents?
A. As attested by many of our members, the FreightViewer has helped to ease the workload of our agents by allowing them to digitize their businesses and offer accurate and personalized quotations to their partners and clients instantly. This game-changing tool is available for free for all our network members and the FreightViewer team is working round the clock to update and enhance the features of the software.

Q. Which is the most common question you get asked regarding the use of FreightViewer?
A. Agents often call us to find out who have access to their rates. It needs to be mentioned that we do not make available the rates of our agents to their competitors in their country. FreightViewer makes daily tasks of our agents easier without creating any discord between the network members. Moreover, members can also decide which of their customers will be able to access their FreightViewer webpage. The choice is always theirs!

Globalia Doha moves 16 units of Transit Mixer

The mixers were shipped via RORO services from Hamad, Qatar, to Sohar, Oman

First Shipping Qatar, Globalia member in Doha, Qatar, has transported a shipment consisting of 16 units of Transit Mixer from Hamad, Qatar, to Sohar, Oman. The mixers which had a total volume of 2089.43 CBM were shipped via RORO Services.

In the words of Mr. Prabu Udhayasurian, the Sales Executive of First Shipping Qatar, “Our team was in charge of local clearances and RORO services and our prompt services ensured that the cargo reached the consignee right on time. I’d like to thank my entire team whose consolidated efforts have allowed us to handle this cargo without the slightest issues.”

Congratulations to Globalia Doha Agent and wishing them the very best for the future!

Enatrans Logistics exceeds 30% increase in its gross revenues in 2019

Their cooperation with several Globalia members has largely contributed to their growth in profit

Enatrans Logistics, a Globalia member in Izmir, Turkey, has successfully surpassed their target of increasing their income by 33% in 2019 and is expecting to achieve similar levels this year. They believe joining the Globalia network has greatly contributed to their success.

Since the start of the membership, they have cooperated with Globalia agents in Sydney (Australia), Chittagong (Bangladesh), and Alexandria (Egypt) on a number of important shipments. “We have recently cooperated with PCFS – Globalia member in Sydney – by shipping 3 x 20 DC shipments from Izmir to Sydney Port. This shipment which consists of marble slabs is still being moved and the business is expected to carry on for the next few months.” Mr. Ercan Sahin, the Director of Enatrans states.

Additionally, they have also shipped 6×20 DC containers of marble blocks from Turkey to Bangladesh with the assistance and collaboration of Globalia Chittagong – Silk Container Lines. “Enatrans is very glad to be a part of such a strong network. Joining Globalia has been the right decision since the very beginning as it has enabled us to work on new shipments and collaborative operations with network members. I am very satisfied to have worked with these 3 network members none of whom has given us a cause to complain!”

Congratulations to Enatrans and wishing them the very best for their future projects!

Globalia Atlanta aids in the global effort to prevent the spread of the coronavirus in China

Schaefer Trans has helped moving 9000 face masks to China where there is an acute shortage of medical masks

Schaefer Trans Inc, Globalia member in Atlanta, USA, arranged for the next day delivery of 9000 face masks to China where there is a severe shortage of medical face masks. “Sourcing the face masks was a team effort as our US supplies are selling out. Some of our clients and partners succeeded in stockpiling about 9000 face masks. It is a small quantity but surely a good start.” says Mr. Felix Flaig, the Chief Operating Officer of Schaefer Trans Inc.

Globalia Atlanta made use of their air freight services to arrange for the next day delivery of the masks. To minimize the shipping costs, their team mobilized and personally delivered the cargo to the airline. Mr. Flaig further adds, “This has been a synergetic effort and we are proud to be a part of the effort to stem the tide in the COVID 19 epidemic!”

Heartiest congratulations to Schaefer Trans for their commendable efforts towards battling this global crisis!

The most updated version of Incoterms 2020 can now be viewed and downloaded from the Globalia website

The International Chamber of Commerce (ICC) has launched Incoterms 2020 which have come into effect from 1st January 2020

The Globalia team has updated and uploaded the PDF of a new brochure with the most updated version of the Incoterms rules launched by the International Chamber of Commerce (ICC). The Globalia Incoterms brochure has been modernised with a fresh and simplified design for members to present their own clients.

This brochure enumerates the liabilities of the buyers and sellers in international trade according to the new Incoterms rules which have come into effect from 1st January 2020. The Incoterms rules were first laid down back in 1936 by ICC with the objective of establishing a set of globally accepted rules and regulations with regards to shipment delivery among trading partners worldwide. Since then the Incoterms rules have been periodically amended and the Incoterms 2020 offers detailed notes and graphs elucidating the liabilities of exporters and importers for each of the Incoterms rule.

As explained by Mr. John WH Denton AO, the Secretary General of Incoterms, “Incoterms 2020 rules make business work for everyone by facilitating trillions of dollars in global trade annually. Because they help importers and exporters around the world to understand their responsibilities and avoid costly misunderstandings, the rules form the language of international sales transactions, and help build confidence in our valuable global trading system.”

Members can download the new brochure by clicking here.
 

Globalia partners with Breakbulk Europe, the world’s largest event for the project cargo and breakbulk industry

Breakbulk Europe will take place at Messe Bremen, Germany from 18th to 20th May, 2021

Breakbulk Europe has grown significantly since the move to Bremen in 2018, and with over 120 countries represented, its reach embraces the world. Breakbulk Europe has become the global hub for the industrial project supply chain, including the world’s foremost manufacturers, oil & gas companies, EPCs, carriers, ports, logistics firms, specialized transporters and related service providers. This year’s event is expected to bring together around 10,000 professionals from more than 120 countries.

In the words of Nick Davidson, the Portfolio Director for Breakbulk Europe, “It’s a great pleasure to be returning to Bremen in 2021, a city that has gone above and beyond to welcome breakbulk and project cargo professionals from more than 3800 companies… The city of Bremen has proved to be a good fit for the Breakbulk attendees with its unique blend of historical charm, modern amenities, maritime environment and visitor affordability.”

The 2021 announcement comes three months before the opening of Breakbulk Europe 2020, and already the indicators point to another success. Online registration is tracking 13 percent ahead compared to this time last year. Added to the 2020 experience will be a pair of professional workshops focused on risk management and chartering essentials, Education Day for local students and those new or looking to enter the industry, and the first Europe-based Women in Breakbulk breakfast, part of Breakbulk’s global networking platform for female professionals.

To request exhibiting and sponsorship information and to register for the event, visit europe.breakbulk.com.


Yoyo Global Freight is expanding their warehouse facility in Denmark

As a major step towards green logistics, they have fitted this new warehouse building with solar panels on the roof

Yoyo Global Freight, Globalia member in Stavanger, Norway, and Copenhagen / Odense, Denmark, has expanded its state-of-the-art warehousing facility in Denmark. Back in 2018, they built their new headquarters in Odense and their initial objective was to create two more terminals by 2021. However, uninterrupted growth and a greater number of domestic and international clients necessitated further storage space in their warehouse in Odense. This is the reason why they built two new terminals which gave them nearly 6000 square meters of total warehouse facility.

“As a Gazelle Company which has doubled the turnover within just 4 years, it was imperative for us to expand our storage space to meet the requirements of our ever-increasing number of clients.” says Mr. Lenart Lykkedal Pedersen, Agent Relation Manager of YOYO Global Freight. Their new solar-powered facility is already completely filled with new warehouse clients. Mr. Pedersen further adds, “The new building is fitted with solar panels on the roof and the power is used for the building and for the electrical car parking available for all our employees. This has been a remarkable triumph for our team since it is also an important step towards sustainable logistics.”

Congratulations to Yoyo Global Freight for this achievement and for taking an important step towards green logistics!

Globalia Manila in charge of handling the logistical requirements for a Waterpark in an island in Philippines

Gateway Logistics Inc was responsible for the multimodal transport of waterpark equipment from local and international suppliers

Gateway Logistics Inc., Globalia member in Manila, Philippines, is presently undertaking an ongoing project delivery from Bataan in the North of Manila to Caticlan, an island located in the South of Manila close to the Boracay Island. To begin with, a cargo of 135 FEU was awarded to Globalia Manila and now the project is already halfway to completion.

“We are in charge of multimodal transportation of waterpark equipment from local and international suppliers.” says Jonas Ventura, the Marketing and Operations Manager of Gateway Logistics.

Mr. Ventura further adds, “This is surely a very demanding assignment which is being carried on impeccably by our team. We are yet to receive more shipments from international suppliers and we are all set to execute this project flawlessly. With nearly two decades of hands-on experience, our partners can always turn to us for all their logistical requirements in and around Manila, Philippines.”

Congratulations to Gateway Logistics and wishing them all the best for this ongoing project!

GLB agent in Dubai describes FreightViewer as a useful marketing and sales tool for members

After the launch of Globalia’s Transport Management Software, FreightViewer Department has been receiving plenty of applications from members to test the software and suggest its improvements. Mr. Julian Wolff, logistics consultant of Cargotrans, our GLB member in Dubai, has been collaborating with FreightViewer Department and is now willing to start to work with FreightViewer

Mr. Julian states: “FreightViewer is a nice online tool to look up rates. It has an easy and user-friendly interface. Whoever has worked in freight forwarding before is able to use it without any problems” After testing FCL, Air, local and transport rates; Mr. Wolff’s opinion is that it’s very easy to enter and find rates throughout FreightViewer. Additionally, he comments that it is important to take into account that FreightViewer can be used directly with local customers: “FreightViewer can be used for local clients as well, […] each agent can implement it and create an advantage and benefit for their own direct customers”

Finally, our GLB member encourages all agents to use the software to create a database available for members and customers 24/7, Mr Julian says: “ I  encourage everyone from the Globalia network to use it because it will help to create a huge database from which all members benefit. Being able to find rates 24/7 from any place around the world within minutes helps to win more business. The more agents we have using it, the better it gets”

FreightViewer Department will be happy to assist you if you may need any assistance with the use of FreightViewer or would like to know more about the system, contact amartin@globalialogisticsnetwork.com, we will be happy to assist you. Additionally, from now on, FreightViewer’s team will also share with members our latest news through FacebookTwitterLinkedin and QQ

The technological advancements are foreseen to transform the logistics industry in 2020

Some of the top technological trends in the logistics industry include Blockchain, IoT devices, warehouse robotics, autonomous vehicles, and freight rate management tools

While digital innovations are already making waves across industries, the logistics industry which has always been known to be heavily reliant on manual processes has been most impacted by these changes. Some of the top players in the sector are even making use of different types of Artificial Intelligence for enhanced traffic management, maintenance scheduling, determination of perilous travel locations, planning of construction activities and more.

The advent of Machine Learning or Big Data has greatly helped them with vehicle diagnostics, real-time location, financial business forecasts, social media data etc. Moreover, the last year has also witnessed considerable growth in the use of self-driving vehicles and drone deliveries. However, it will still take some time until autonomous trucks become a usual sight on the highway.

While Blockchain, Radio Frequency Identification (RFID), warehouse robotics, and automated delivery of goods are already being practiced by the giants of the industry, small and medium-sized companies are also trying their very best to manage and grow their businesses with the help of various innovative software which can be used for cargo management, simplification of bookings, quotation management, operations management, and monitoring of the cargo in real-time.

With this in mind, Globalia has introduced FreightViewer, which is already speeding up members’ quote processing time and allowing them to send a detailed PDF of the quotation to their clients within less than a minute. The idea behind creating this member-exclusive tool is to enable the GLB members to be on par with the top players in the industry by ensuring that they no longer miss out on a single business opportunity because of their inability to provide their clients with a quick quotation of their services.

Additionally, from now on, FreightViewer’s team will also share with members our latest news through Facebook, Twitter, Linkedin and QQ