This six-member team has been specially trained for proactive and responsive communication with their clients and all internal and external stakeholders
PCFS Logistics PTY LTD, a Globalia member in Sydney, Australia, has created a dedicated customer service department. The team will be led by their Customer Service Manager, Ms. Diana Atanasovski, and Customer Service Supervisor, Mr. Daniel Mackovski. Additionally, they will be supported by their Customer Service Representatives Ms. Christine Tsanterman, Ms. Brankica Lalic, Ms. Supriya Singh and Mr. Brett Toland.
As stated by Mr. Paul Petrovski, the Managing Director of PCFS Logistics, “We trained this team to specifically work towards implementing in-depth knowledge of our customer needs, their products and supply chain, combined with pro-active and effective communication towards our customers, and sharing of this knowledge throughout the PCFS Team.”
Since April 2021, their Customer Service Team has been working towards the creation and maintenance of improving the value offered to their clients. This implies an enhanced customer experience, meeting all the service expectations, increased timely contact with internal and external stakeholders, and a structured follow-up on all customer issues, concerns and complaints.
The Customer Service Team will form their central communication hub by providing immediate response and support, whilst eliminating the pain points across their operations by resolving issues quickly at the first point of contact.
“Improving the customer service is absolutely imperative for the success of independent freight forwarders. We are confident this significant operational change will enhance our service offering, with improved role clarity and focus on quality outcomes for our partners and our clients,” adds Mr. Petrovski.
Congratulations to PCFS Logistics and all the best for their future endeavours!