|Q. Can you tell us a little about the history of KMR?
A. KMR Global was established in 2018, as a result of many years of working in this sector. My father and I decided that it was time to establish our own company in this industry.Q. What were the challenges you had to face during your first years?
A. As a newly established company, we were and still are continuously aiming to improve ourselves. While we were fortunate enough to have an established customer base since the conception, our main concern was to ensure that no customers felt their service level was affected.
Q. What distinguishes KMR from other freight forwarders in your city?
A. Our main focus at KMR is not only to ensure that our customers are confident about our ability to provide the requested service but also to ensure that we are looking out for their best interest while handling their shipments. If our customers are successful, then in turn KMR will also be successful.
Q. Which are the latest improvements of your company in the last 5 years?
A. We recently launched a new website which has allowed us to build our online presence and share our knowledge of the industry with others. As we enter Year 3 of operations, we find a continual upward trajectory in our growth.
Q. From your own experience, which are the keys to success in the freight forwarding industry?
A. From my experience, I feel that there are two keys to success. First, it is important to focus on building a long-lasting relationship with our customers and continuously improving our ability to service their needs. Secondly, consistency is vital. The freight forwarding industry is fast-paced, and above all, customers seek reliability and the confidence that you are going to fulfill their requests.
Q. What has been the greatest success of your team so far?
A. The greatest success of our team so far has been our constant growth mindset throughout the COVID-19 pandemic. This success can be attributed to our management team’s consistent communications with the team on protocols while ensuring that we are adhering to all precautions set forth by the WHO and Canadian health officials. Additionally, we have an open-door policy so that our employees can contact the management and discuss any issues or concerns that arise. The management ensures that they are handled appropriately and in a timely manner. At the end of the day, my team’s safety is my number one concern so we make sure that they stay informed and supported while we continue to push forward is our primary focus.