“We are trusted by major clients and partners to undertake important project movements, creating bespoke solutions to the most challenging of time-critical cargo requests, which often arise at the last minute”
This week, we had the pleasure of conversing with Mark Hawkins, the Group Managing Director of Mapcargo International Ltd, Globalia member in London, UK. In our insightful discussion, Hawkins has discussed in details the array of time-critical shipment services provided by the company and how it is helping their partners and customers.
Q. Tell us a bit about your company.
A. Mapcargo is one of the leading privately owned integrated logistics firms in the UK. Since our establishment in 1995, we’ve prided ourselves on delivering personalized service to our clients, facilitated by an exceptional team. Regular face-to-face meetings, personalized communication, and mutual care define our relationships, reflecting in the outstanding service we provide and the enduring partnerships we foster. At the core of our operations lies a commitment to cater to our clients’ needs above all else. Moreover, we craft our operations meticulously to adapt to the unique requirements of each customers and their processes. We pride ourselves on offering flexible solutions that can be tailored to suit specific client needs.
Q. Over the years, you have emerged as one of the leading providers of time critical cargo services. Tell us a bit about these services.
A. We have a trained and fully equipped team who are available 24/7/365 to take the calls of our clients and instantly react to demanding situations. We offer a complete range of time critical services including European Express Delivery, NFO (Next Flight Out), OBC (On Board Carriers), AOG (Aircraft on Ground), MIB (Merchandise in Baggage), aircraft and helicopter charters, customs clearance and ATA carnet, dedicated EU transport and on-site set up for events, exhibitions, and productions.
Q. Could you explain in details about the AOG services you are offering? How is it helping you clients?A. Our AOG services play a vital role in the supply chain, swiftly delivering essential parts to facilitate the prompt return of grounded aircraft to service. This ensures the resumption of normal cargo and passenger movements. Serving airlines, MROs and spare part stockists, we offer rapid response times and a range of service options including On Board Courier and Next Flight Out, providing comprehensive solutions for aviation needs. |
We are trusted by major clients and partners to undertake important project movements, creating bespoke solutions to the most challenging of cargo. At the core of our operations lies a commitment to cater to our clients’ needs above all else. Our systems are meticulously crafted to adapt to the unique requirements of each client and their processes.” |
Q. What are the challenges of time-critical cargo ? What does Mapcargo do to face them?
A. One of the biggest challenge of time-critical cargo requirements is that they have an unpredictable nature, which often arise at the last minute. That is why, we remain prepared to respond swiftly. Typically, we have a window of 30 minutes to an hour to develop a tailored solution to suit their requirements. Additionally, if shipments arrive just one day late, the economical loss can be extremely huge for our client. That is why they choose us. We are trusted by major clients and partners to undertake important project movements, creating bespoke solutions to the most challenging of cargo movement. Our fully equipped team is available 24/7/365 to take the calls of our clients and instantly react to demanding situations.
Q. Which parts of the logistics chain you are responsible for?
A. We offer direct courier solutions for supervised delivery of important items. Whether it is sensitive documents or crucial automotive parts, our dedicated On Board Courier service is the most efficient and reliable means of transportation. Furthermore, we offer rapid response time via our global network of couriers. Moreover, we allow our customers to track the movement of the cargo by providing regular milestone updates.
Q. Which are your other areas of specialization?
A. We also offer unparalleled project cargo and OOG cargo services. Additionally, we are trusted by major clients and partners to undertake important project movements, creating bespoke solutions to the most challenging of cargo movement. Some of the services we provide are RORO vessel, breakbulk options and oversized containers, heavy weight cargo transportation by multi-axle trailer, total logistics planning, onsite installations and packaging removal, and global project planning, design and management.
Q. Which are the sectors you cover?
A. The sectors we support include media and productions, automotive industry, healthcare sector, events and exhibitions, rapid response inventory, ambient and temperature controlled goods.
Q. What sets you apart from your competitors?
A. What sets Mapcargo apart from competitors is our ability to facilitate multimodal shipments encompassing air, sea, road, express, and courier services. Additionally, we cater to a diverse range of industries, offering tailored solutions to meet their specific needs. Leveraging our partnership with Globalia, we boast a network of over 200 dependable partners worldwide, further enhancing our global reach and capabilities. Moreover, we specialize in providing transpacific and transatlantic shipment services, ensuring efficient and reliable transportation across these major global routes. Last but not the least, our customer-focused approach is what distinguishes us in the industry, as we prioritize meeting and exceeding the needs of our clients at every stage of their logistics journey.
“It has made our day-to-day work very easy, and has enabled us to offer online services which is important in a time when many platforms are allowing users to enter their pages, see rates, itineraries, and the status of the cargo”
They have appointed Luke Conlon who previously worked in the Operations and Customs and Sales departments of the company as Director of Operations
